Terms, Bookings & Policies

Stardust Slumber Parties Terms and Conditions

These Terms and Conditions govern all bookings, equipment hire and slumber party styling services provided by Stardust Slumber Parties (“we”, “us”, “our”). By paying a deposit, confirming a booking, or redeeming a promotional prize voucher, the client (“you”, “the Client”) agrees to be legally bound by these terms.

1 - Bookings, Payments and Deposits

Secure a Date: A non-refundable booking deposit of 10% is required to secure your requested party date.

Final Balance: The remaining balance of the total invoice must be paid in full at least 14 days prior to your scheduled event date.

Last-Minute Bookings: Bookings made within 14 days of an event must be paid in full immediately upon receiving the invoice.

2 - Space, Setup and Preparation Requirements

Room Cleared: The Client is entirely responsible for ensuring the designated slumber party room is completely cleared of furniture and clean before our styling team arrives. Our team is not insured to move your household furniture.

Minimum Space Requirements: Each individual tent/teepee setup requires a minimum clear floor space of approximately 95cm (w) x 190cm (l). If the styling team arrives and there is insufficient space to safely set up all booked tents, no refunds will be issued for the unused equipment.

Indoor Only: All Stardust Slumber Parties equipment is strictly designed for indoor use only, in clean, weatherproof home environments. Tents and bedding must never be moved outdoors, into open carports or onto damp surfaces.

3 - Equipment Care, Damage and Hygiene Surcharges

Responsibility of Custody: The Client assumes full responsibility for all hired inventory – including teepees, mattresses, luxury linens, fairy lights, breakfast trays, cushions and decorative props – from the moment our team finishes setup until we return the following day for pack-down.

Pet and Smoke Restriction: To protect future guests with allergies, all pets must be kept completely away from the styling setup. Smoking or vaping near the equipment is strictly prohibited.

Damage and Theft Surcharges: The Client will be invoiced for the full retail cost of replacing or professionally repairing any equipment that is broken, torn, lost, stolen or structurally damaged during the hire period.

Specialised Cleaning Fee: A flat $50 cleaning fee per tent structure will be applied if items are returned with stains from dark drinks, nail polish, makeup, slime, face paint or heavy food spills.

Bodily Fluid Sanitisation Surcharge: In the event of bedwetting, vomit or other bodily fluids on the equipment, the Client must notify Stardust Slumber Parties immediately upon discovery so we can safely handle the inventory. A mandatory $80 deep-cleaning and sanitisation fee will apply per affected mattress set to cover specialised anti-bacterial laundering. If a mattress foam core or decorative prop is stained or damaged beyond professional restoration, the Client will be invoiced for the full retail cost of a brand-new replacement item.

4 - Delivery, Locations and Travel Surcharges

Service Radius: Standard delivery, complete assembly and next-day pack-down are included for residential locations within 15km radius of Bannockburn or 15km radius of Geelong CBD.

Extended Travel: Locations outside these zones will incur a custom travel surcharge calculated at the time of booking.

5 - Food and Catering Disclaimers

Dietary Needs: While we make every reasonable effort to accommodate dietary restrictions with our third-party suppliers, the Client must explicitly declare any food allergies or specific dietary requirements at the time of booking, if applicable.

Perishables: Consumption of food items after our styling team departs is at the Client’s own risk. We take no responsibility for food storage safety once delivery is finalised.